The Authors

Srikant M. Datar is the Arthur Lowes Dickinson Professor of Business Administration and Senior Associate, Director of Research at Harvard Business School. A graduate with distinction from the University of Bombay, he graduated with gold medals from the Indian Institute of Management, Ahmedabad, and the Institute of Cost and Works Accountants of India.
David A. Garvin is the C. Roland Christensen Professor of Business Administration at Harvard Business School. He joined the HBS faculty in 1979 and has taught courses in leadership, general management, and operations in the MBA and Advanced Management Programs. He currently serves as faculty chair of the School’s Teaching and Learning Center.
A summa cum laude and Phi Beta Kappa graduate of Harvard College, he earned a Ph.D. in economics from M.I.T. in 1979.
Patrick Cullen is a Research Associate at Harvard Business School. The author of a number of HBS  case studies, Cullen holds a PhD in Management from the Judge Business School, University of Cambridge and a Master’s degree from the Harvard Graduate School of Education.

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